An online ITIL® course designed to give you the right expertise and skills that provides a modular approach to the ITIL® framework and consists of various aspects of ITIL® best practices like ITIL® service operation and design.
It Include’s
- Learning through study guides – ten hours
- Practicing through exercises:
- Chapter tests – two hours
- Fill in the blanks – two hours
- Evaluation test- two hours
- Practicing on AXELOS sample paper and mock paper – three hours
ITIL®Progression
ITIL® is a most sought after certification that that holds global recognition. ITIL® offers three levels of certification. i. Foundation level ii. Intermediate & iii. Managing Across Life Cycle (MALC).The Intermediate level has 2 streams called – Service Life Cycle (SLC) and Service Capabilities (SC).
SLC Modules
- Service Strategy
- Service Design
- Service Transition
- Service Operations
- Continual Service Operations
Capability Modules
- Planning Protection & Optimization (PPO)
- Operational Support Analysis (OSA)
- Release Control & Validation (RCV) and
- Service Offering and Agreements(SOA)
Participants successfully passing Foundation examination will earn 2 credits. This is a prerequisite to pursue Intermediate level. Successfully passing SLC stream modules will fetch 3 credits each and 4 credits each for Capability stream. A minimum of 17 credits is required if the participant has to take the MALC examination. Passing MALC will lead to becoming an ITIL® Expert. ITIL® Master is the next and highest qualification. For this, the prerequisite is ITIL® Expert qualification.
Course Includes:
